Emerge is here to help.
In today’s world of budget cuts, staff reductions, and increased competition, we understand how hard it can be for many colleges to reply to every request in a timely manner.
First call and personalized email within minutes after a student requests information
Up to 4 times higher conversion rate if students are reached within the first 24 hours
75% average contact rate
Weekly and monthly reporting as well as enrollment consulting
Whether campus-based, online, or international, our team has the experience and ability to provide your students with the highest level of service and support possible.
Our re-contact strategies can immediately increase the volume of potential candidate conversations by working through a volume of previously unconverted inquiries. We provide you with industry-trained call center and service support operators to contact old and unconverted leads.
Our representatives will set appointments, schedule follow-up calls, or provide warm transfers to a member of staff during normal business hours in an effort to regenerate activity from previously purchased marketing activity.
With over 50 years combined experience in student enrollment and support, our management team is proud to say we have helped thousands of students realize their dream of earning a college degree. We use our “speed to lead” contact strategy with colleges all over the country, from New England to Southern California and we understand how important first contact is to achieving and exceeding your enrollment goals.
Non-Converted Leads Contact & Transfer
Emerge will provide a contact agent to conduct an outreach campaign to all previously non-converted leads to determine if they are still interested in attending your institution and set appointments or transfer calls to a designated point of contact with an information template explaining the details of the call.
Non-Converted Lead Contact, Qualification, & Transfer
Emerge will provide a contact agent to conduct an outreach campaign to all previously non-converted leads. The contact agent will cover a series of pre-approved qualification questions with each contacted lead before transferring the call or setting an appointment for the point of contact. The contact agent will provide the point of contact with an information template with the answers to all qualification questions and any additional details of the call.
New Lead Transfer Campaigns
New Lead Contact and Transfer
Emerge will assign a contact agent to follow a set, contact strategy. Contacted students will be directly transferred to CIIS via transferred call or scheduling appointments for callbacks. Non-responsive leads will stay with our contact agents for periodic follow up after the initial contact strategy.
New Lead Contact, Qualification, and Transfer
Emerge will assign a contact agent to all incoming inquiries following a set, contact strategy. Our contact agent will collect answers to pre-qualifying questions. Contacted students will then be directly transferred to Central via transferred call or scheduling appointments for callbacks. Non-responsive leads will stay with our contact agents for periodic follow up after the initial contact strategy
Emerge has successfully managed both short-term and long-term contact strategies for clients including initial outreach as well as re-connect campaigns with old leads or incomplete applications. On average, contact rates range from 50% to 80% dependent on the type and source of the lead. Typically, our re-connect campaigns will resurrect 10-20% of old leads or applications.