Call Center

With over 50 years combined experience in student enrollment and support, our management team is proud to say we have helped thousands of students realize their dream of getting a college degree.

Emerge Education works with colleges all over the country, from New England to Southern California and we understand how important first contact is to achieving and exceeding your enrollment goals.

    • Our call center initiates the first call and personalized email within minutes after a student requests information
    • Our students are likely to convert up to 4 times higher if they are reached within the first 24 hours
    • Our contact rate will average over 75%
    • We provide weekly and monthly reports as well as enrollment consulting

Campus-based, online, or international, our team has the experience and ability to provide your students with the highest level of service and support possible.

We know there are potential students from all over the world who would love to attend your institution. Many of them may have already requested information about your college but were simply lost among the thousands of names in a database. In today’s world of budget cuts, staff reductions and increased competition, we understand how hard it can be for many colleges to reply to every request in a timely manner. Emerge  is here to help.

We treat every request for information with the highest level of urgency and respect, no matter which call center service we provide:

    • Short Term, Re-Contact Campaigns
      • Our re-contact campaign can immediately increase the volume of potential candidate conversations by working through a volume of previously unconverted inquiries. We provide you with industry trained call center and service support operators to contact old and unconverted leads.
      • Our representatives will set appointments, schedule follow-up calls, or provide warm transfers to a member of the university’s designated staff during normal business hours in an effort to regenerate activity from previously purchased marketing activity.
    • “First Contact” and “Hot Transfer” Campaigns
    • Lead Qualification
    • Full Service Processing and Document Collection

Contact Gemma today to get half off your set up fee!

Get In Touch

More Info

Gemma Gibson
Vice President for Business Development

 

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