We believe in strong retention practices from admission through graduation to better ensure student success.

We provide services to your students using prevention-based retention methodologies, frequent and personal contact with students, and a knowledge of the student life-cycle.


Across all institutions and programs Emerge has achieved an average retention rate of

How we work

Following a proven, proactive, and prevention-based approach, we deliver personalized, retention-focused support to each and every online student. Student support personnel work from a university-specific student support timeline that allows for timely and proactive communication via phone, chat, and email to enrolled students at critical points during each term. 

“At-risk” indicators are developed on a program-by-program basis. If a student is flagged as “at-risk,” they are moved to that category in our student communication plan resulting in immediate attention from a member of the Emerge retention team, who will reach out and provide coaching, guidance, and follow-up to help them through whatever situation they may be encountering.


  • When a student has not logged into their course for a certain number of days
  • A student who frequently calls technical support
  • A student with a serious personal crisis or life-changing situation (e.g., self-illness, family illness or death, promotion, job loss, new job, pregnancy)
  • Someone who has performed poorly on a previous course
  • Even mild situations, such as textbooks that have not arrived, are considered potential barriers to student success

Students that are struggling academically, will receive coaching and will be directed to any remedial resources that the university, school, or instructor may have available (e.g., live office hours, tutoring centers, remedial content). The retention team will communicate with your instructors and key program stakeholders to notify them in these situations. Student concerns are regular topics for weekly cross-functional team calls that include academic representatives.

Emerge is committed to the online readiness of each online student.

We work hard to get quality students enrolled in your online programs and we want to ensure that each student is prepared for success and is comfortable in their new online learning environment.

© 2017 Emerge Education, LLC