Salesforce Technical Architect

POSITION SUMMARY

Emerge Education has an immediate opening on our growing team for a Salesforce Technical Architect supporting our partner higher education institutions and our internal leadership, marketing, recruitment, and student success teams under the general direction of the Director of Business Systems. The Salesforce Technical Architect must have practical experience in the support and administration of various infrastructure technology services and software. 

Location: Camp Hill, PA

ESSENTIAL FUNCTIONS

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Salesforce Technical Architect. 

  • Work with Director of Business Systems to identify, define, interpret and clarify scope of problems/issues in terms of business and/or system requirements and processes
  • Continually evaluate the design of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability and cost of ownership
  • Serve as a system administrator for our Salesforce environment
  • Work independently with members of our use community to define and document development requirements
  • Complete regular internal system audits and prepare for upgrades
  • Work with Director of Business Systems to solve complex problems and develop innovative solutions related to Salesforce, our CRM
  • Understand and implement platform integrations with systems needed to enhance our Salesforce instance
  • Assist the IT team with troubleshooting daily technical issues and other day-to-day tasks
  • Maintain a thorough working knowledge of the Federal Family Educational Rights and Privacy Act (FERPA) and its relevance to student recruitment activities
  • Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company needs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Minimum 4 years of experience in Salesforce as an administrator
  • Experience with HTML code, form development
  • Experience with Sales Cloud Lightning Console, Case Management
  • Experience working in complex Salesforce.com implementations
  • Experience with Apex object-oriented programming
  • Experience working in a business process team and coordinating process efforts
  • Experience in the development, implementation, and management of MailChimp campaigns
  • Strong communication skills, both written and verbal
  • Ability to work well in a fast-paced environment
  • Effective problem-solving and analytical skills
  • Ability to concentrate and use independent reasoning and good judgment
  • Ability to establish and achieve priorities in the work environment
  • Ability to recognize and comply with appropriate task deadlines
  • Well-organized and detail-oriented
  •  

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this particular job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Sit for extended periods of time
  • Use the telephone for extended periods of time
  • To have hand and arm (or equivalent) dexterity adequate to allow for extensive use of a keyboard for data entry
  • To talk and hear with enough proficiency to allow for communicating with co-workers, clients, and existing and prospective students by phone or in person

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree
  • Minimum 3 years of systems experience in a higher education setting

PREFERRED QUALIFICATIONS:

  • Master’s Degree
  • Minimum 5 years of systems experience in a higher education setting