The first experience many prospective students have of your institution is how they are treated after making that initial inquiry. Students want to feel like they are more than just a number or a dollar amount regardless of the size of the institution.
Studies show that 43% of online students enroll with the first institution that returns their request for information and 66% of online students prefer to receive a response within a day after they submit a request for information.*
Emerge Education’s call center services focus on providing an immediate response to potential candidates – from initial inquiry to application. We provide admissions-trained call center and service support staff to handle the volume of incoming inquiries throughout the entire recruitment process.
Emerge guarantees that every lead receives an automatic email response within moments and a phone call within 120 seconds. A prospective student contacted within 120 seconds is four times as likely to complete an application than those whose initial contact is after 24 hours.**
Emerge’s call center is known to be highly effective in reaching online and adult students. However, more and more institutions are turning to Emerge to contact traditional prospective students. Emerge supports institutions in making first contact with prospective students in support of traditional recruiters who are on the road for the fall semester/recruitment cycle.
In addition to our lead generation services for traditional, online, and adult programs, Emerge has helped numerous institutions re-connect with old leads and partially-completed applications to convert those old leads into applications through our proven re-contact campaigns.
Contact Emerge today to learn more about how we can help you proactively build relationships with prospective students and ensure your institution is successful in achieving its enrollment goals.
James M. Hunter, PhD
In addition to being the Senior VP for Strategic Initiatives, Jim Dunn leads Emerge’s call center service team. With over 20 years experience as an enrollment and operations consultant, VP of enrollment, VP of student services and director of admissions, Jim is well-equipped to facility any call center objective seamlessly.
*Source: The Ultimate Contact Strategy, Velocify
**Source: Clinefelter, D. L. & Aslanian, C. B., (2015). Online college students 2015: Comprehensive data on demands and preferences. Louisville, KY: The Learning House, Inc.