Enrollment Manager

POSITION SUMMARY

Emerge Education has an immediate opening on our growing team for an Enrollment Manager supporting our partner higher education institutions under the general direction of the SVP of Client and Student Operations and the Director of Admissions. This position guides prospective students through the academic admissions application process for bachelors, masters, doctoral and certificate programs. The Enrollment Manager interviews prospective students to evaluate their needs and concerns, demonstrates how our client institutions’ programs can best meet those needs, and supports prospective students through the admissions process to a completed application.

Location: Camp Hill, PA

ESSENTIAL FUNCTIONS

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Enrollment Manager.

  • Build and manage an active pipeline of leads
  • Communicate with prospective students via call campaigns, emails and text messages regarding partner programs
  • Advise prospective students using a consultative approach to guide them through the admissions process and help them determine if a program is a fit for their needs
  • Effectively follow departmental lead management guidelines and database tools for all leads to efficiently track each interaction and the progress of prospective students
  • Achieve efficiency metrics pertaining to Speed-to-Lead, Call Volume, Talk Time, First-Time Contacts, and New Applications
  • Achieve enrollment targets assigned per program
  • Effectively communicate industry trends, quality of leads and program updates as appropriate to marketing team
  • Actively participate in weekly meetings to discuss performance data, prospective applicant concerns and creative suggestions to enhance team performance
  • Maintain a general working knowledge of the Federal Family Educational Rights and Privacy Act (FERPA) and its relevance to recruitment practices
  • Make outbound and receive inbound phone calls and send text messages and emails
  • Remain current on all aspects of the admissions process, academic offerings, and financial aid opportunities of the partners
  • Work under stress and achieve daily, weekly, and yearly goals
  • Travel to partner locations to attend client meetings, campus events and other functions as needed
  • Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company needs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Strong communication skills, both written and verbal
  • Ability to spend extensive time on the telephone
  • Ability to work well in a fast-paced environment
  • Effective problem-solving and analytical skills
  • Ability to concentrate and use independent reasoning and good judgment
  • Ability to establish and achieve priorities in the work environment
  • Ability to recognize and comply with appropriate task deadlines
  • Well-organized and detail-oriented

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this particular job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Sit for extended periods of time
  • Use the telephone for extended periods of time
  • To have hand and arm (or equivalent) dexterity adequate to allow for extensive use of a keyboard for data entry
  • To talk and hear with enough proficiency to allow for communicating with co-workers, clients, and existing and prospective students by phone or in person

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree

PREFERRED QUALIFICATIONS:

  • Master’s Degree
  • Minimum 3 years of sales experience in higher education or admissions
  • Knowledge of or past experience in higher education and/or admissions and recruitment